SportSoft is committed to providing a high-quality service to all customers. A complete system installation and performance check is provided by SportSoft technical staff, and this is backed up by comprehensive training and continuing support.

Once the project is up and running technical issues should initially be addressed to the SportSoft technical support team via a telephone query or email.

Support is available between 6am and 6pm, Mon to Fri to standard contract holders. This can be extended to 10pm on weekdays and weekends at further cost.

It is expected that most problems will be resolved by first-line support within 1 business hour of first call or call-back. Queries of lower priority may also be submitted by email.

All calls will be logged by contact name and time.

For Support Call 0845 862-862-1 or email support@sportsoft.co.uk

There is also a support website which provides downloads, a discussion forum, and many other useful helps and hints, www.sportsoft.info

Upgrades to the software

Upgrades to the software are available free of charge to all contracting customers and include fixes and extra functionality. The upgrade is controlled by the SportSoft Upgrade program, which can easily be run by SportSoft (on-line across a broadband internet connection).

The log file from SportSoft’s upgrade program indicating the changes made to a customer’s database.

Hardware Support

All hardware supplied by SportSoft can be supported on site if required.

This service is available in mainland UK and Ireland only and applies to all our epos terminals, card printers and computers.

Coverage is provided by a national network of engineers supplied by Impetus Technologies(www.impetusuk.net) and SCT(www.sctpos.ie)