This customer management system is central to most tasks within the leisure management system. All customer records and membership details are stored and available for use in other parts of the system such as access control, bookings and point of sale. It handles renewals, membership accounts, monthly payments, debtors, prospects, staff, suppliers, non-attenders, mail-merge and market analysis amongst many reporting functions

The Access Control/Visit Recording System will increase security, keep payments up to date and provide information on attenders and non-attenders. As well as picking up lapsed or overdue members, and members visiting outside their allowed time, it can be set-up to warn on birthdays, messages, impending renewals and fitness tests. Compatible with many card and biometric solutions, it can be used either on the reception desk or mounted on doors and turnstiles.

The Electronic Point of Sale module manages the day-to-day sales transactions. It is designed to operate with a touch-screen monitor and thermal receipt printer for fast-track throughput in a variety of situations. With an unlimited number of user-definable sales screen menus, the system can be designed to deal with many retail environments.

The SportSoft Booking System is a fully integrated solution with desktop and web interfaces. Payment can be taken through the till and online by credit card. Statistical information such as percentage usage and revenue can be later analysed for each activity, as can trends in booking patterns. The ability to book, cancel, view or switch between many activities at any one time, together with its ease of use, makes this program a leader in its field.

The Course Management module is designed to assist the administration of structured courses, such as swimming lessons. It will enable you to set-up schedules for courses of many different types, all with various pricing structures and timetables. Designed also to complement the membership and booking systems for the enrolment of students and the allocation of rooms or activity areas.

Why not let the customers do the work! How many phone calls are taken regarding bookings in your centre and how long does each one take to administer? The online membership and bookings portal allows your customers to book their own activities and keep their membership up-to-date, and is supplied ready to fit into your existing website.

Time is limited at the reception desk, so speed of identity is the key to a successful operation. We can supply many different types of ID systems; proximity key fobs, mag-stripe cards, bar-coded key-rings plus biometric door and turnstile control systems. You can also create your own cards using our Card Printing software or you could even use your existing cards. 

A new package is now available, which may be of interest if your facility has less than 1000 members. Intended for health clubs and fitness centres, the system includes:

The Membership/CRM System is a tried and tested solution to your customer administration problems. It will save time and effort in almost all spheres of your daily workload, increase your awareness of your target market and give you the information you require promptly. It handles renewals, membership accounts, monthly payments, prospects, staff, debtors, non-attendees, address labels, mail merge, and market analysis. User defined marketing fields let you categorise your clients, which can be subsequently used along with their other details to select sections of your customer or prospect database for mail-shots. Some of the system’s special features include built-in photo identification, optional fingerprint recognition and text messaging. 

There is no better way of keeping in touch than using Mail-Merge. Our CRM system allows you to select customers for correspondence by letter, email, fax or text message, all at the same time. Selection is made in a number of ways, for example, the members who have not been in the club for the last 2 months, members who are due to renew next month, non-members between the ages of 20 and 40 who have expressed an interest in classes etc. I think you get the picture!

The Access Control/Visit Recording System will increase your club’s security, keep payments up to date and provide information on attendees and non-attendees. As well as picking up lapsed or overdue members, and members visiting outside their allowed time. It can be set-up to warn on birthdays, messages, impending renewals, fitness tests and courtesy calls. Compatible with many card swipe and biometric systems, the system can be configured to operate either on the desk or to control a door or turnstile. It displays a photo on screen and can play sound bites to help recognise the different warnings. If members also swipe on exit, a customer register can be held. A search routine allows for members who have forgotten their card or ID number. 

These systems combine with the Access Control module to make it easier for receptionists to speed up the throughput of members at the desk. They can be configured to operate either on the desk or to control a door or turnstile. As well as the systems shown here, SportSoft can also integrate with existing systems, such as student ID cards. Based in Harrogate, these products are available for customers across the United Kingdom.

Fingerprint recognition is part of a growing technology known as Biometrics, which as the name suggests, takes measurements from the human body to describe its unique characteristics. The measurements can then be used as a highly secure way to identify a person.

Would you prefer a photo on the card? Do you need the card to have a dual purpose i.e. print onto an existing card? Is it becoming expensive buying 000's of cards? Whichever the situation, our card printing software may be a solution for you. Cards can be printed one at a time as a member joins, or in a batch at the end of the week for mailing.

We can supply many different types of pre-printed plastic cards, including bar-code, mag-stripe, proximity and key fob. Still the most popular ID system, cards are simple to use and have an additional promotional advantage when handed to a new member

The Booking System not only replaces the paper booking sheets at the desk, but it also provides a statistical breakdown of usage and displays trends in booking patterns. Bookings information can be published on the internet for access by your customers via eleisure, our online bookings portal. A Diary Mode lets you view and book in advance and also to create Block Bookings, making invoicing simpler to administer. The ability to handle many types of facilities such as exercise classes, sun beds, sports halls, rooms, courts, appointments, ski slopes, gym halls and equipment hire and switch between many activities at any one time, makes this program a leader in its field.

The Course Management module is designed to assist the administration of structured courses, such as swimming lessons. It will enable you to set-up schedules for courses of many different types, all with various pricing structures and timetables. Designed also to complement the membership and booking systems for the enrolment of students and the allocation of rooms or activity areas.

The Electronic Point of Sale module manages day-to-day sales transactions. It is designed to operate with a touch-screen monitor and thermal receipt printer for fast-track throughput in a variety of situations. With an unlimited number of user-definable sales screens and menus, the system can be designed to deal with many retail environments. Bars, cafes, shops and reception desks can all be given their own screens and colours using the simple set-up routines.

All activities and stock items can be assigned departments, sub-departments and nominal codes for a detailed breakdown of sales. 
The system has an optional Stock Control module, which can be broken down by warehouses and stores for reporting. 
In addition, other modules like bookings, course management and membership link directly to the EPOS system to give the entire centre’s sales in one report. 
For the collection of card payments, the system has an optional, integrated chip & pin module. The entire system is kept secure with the provision of various sign-on procedures and transaction audit.

Why not let the customers do the work! How many phone calls are taken regarding bookings in your centre, and how long does each one take?

Consultancy is provided with this module as the system is customised to reflect your business rules. This means, for example, you decide which activities are published, who can book, how far in advance bookings can be made and how many can be made.

A new package is now available, which may be of interest if your facility has less than 1000 members. Intended for health clubs and fitness centres, the system includes: